Version 1.0 — October 15, 2024
This Privacy Policy describes how MSPilot ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI Copilot solution to assist Managed Service Providers (MSPs) in interacting with their data. We are committed to ensuring your privacy and data security, and this policy explains the information we collect, why we collect it, how we use it, and your rights regarding your data.
1. Information We Collect
To provide our services effectively, we collect the following types of information:
a. Personal Information
Account Information: Name, email address, company name, phone number, and other contact details when you create an account or contact us.
Usage Data: Information about how you interact with the AI Copilot solution, including access times, features used, and support queries.
b. Data from MSPs (Client Data)
MSP Client Data: Data provided by MSPs for analysis, which may include sensitive client or organizational information, such as device logs, tickets, user data, system configurations, and performance metrics.
Business Information: Any business-related data shared through our platform for analysis and management purposes.
c. Automatically Collected Information
Device Information: Information about your device such as IP address, browser type, device identifiers, and operating system.
Cookies and Tracking Technologies: We may use cookies, beacons, and similar tracking technologies to improve your experience and analyze user interactions with our platform.
2. How We Use Your Information
We use the collected data to:
Provide the AI Copilot solution.
Personalize your experience and improve the user interface.
Analyze and manage MSP data, providing insights and recommendations.
Monitor system usage, performance, and security.
Respond to support requests and inquiries.
Communicate updates, security alerts, and other relevant notices.
Ensure compliance with legal and regulatory requirements.
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information in the following scenarios:
Service Providers: We may share data with third-party service providers who assist in operating our platform, performing analytics, or providing customer support. These providers are obligated to maintain the confidentiality and security of the information.
Compliance with Law: We may disclose your data when required by law, regulation, or legal process, or to protect the safety of our users, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified of any change in ownership or control of your personal information.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or alteration. This includes:
Encryption of data in transit and at rest.
Access controls to limit who can access your data.
Regular audits and vulnerability assessments of our systems.
Despite these measures, no system is entirely secure, and we cannot guarantee absolute security. However, we are committed to addressing any security breaches promptly.
5. Your Rights
You have the following rights regarding your personal information:
Access: Request access to the data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your personal information, where applicable.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Objection: Object to or restrict our processing of your data under certain circumstances.
To exercise your rights, contact us at [Insert Contact Information]. We will respond to your request within a reasonable timeframe.
6. Data Retention
We retain your personal information and MSP data for as long as is necessary to provide the services and fulfill the purposes outlined in this Privacy Policy. Upon termination of your account, we will delete or anonymize your data unless required to retain it for legal or regulatory purposes.
7. International Data Transfers
If you are accessing our platform from outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers are located. By using the platform, you consent to such transfers.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website or through other communication methods. Your continued use of the platform after the changes take effect constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
MSPilot
[33 West 17th]
Email: [ellis@mspilot.org]